RETURN POLICY

SmartLoop Store is committed to a straightforward, worry-free shopping experience. Our clear return and exchange terms protect your purchase and help you shop with confidence.

To qualify for a return or exchange, please contact us within seven days of delivery. The device must be returned with its original packaging, accessories, and documentation, with no customer-caused damage, scratches, liquid exposure, or active account locks such as iCloud. All returned devices are professionally inspected before a refund or replacement is approved.

Refunds are normally processed within 7-14 business days after the returned item has been received and inspected. Funds are returned to the original payment method. Exchanges are shipped as soon as the return has passed inspection. Items received after the seven-day window, products not purchased from SmartLoop Store, or devices with serial numbers that do not match our sales records are not eligible.

Our customer support team is ready to help with any return or exchange request.